Hey Delivery Drivers! These Two Texts 💬 WILL Get You Bigger Tips! 💰🤑

Hey YouTube, Chad The Gig Economist back again
with another video for all you delivery drivers out there. Believe it or not, just by sending your customers
two text messages will make the job easier, get you bigger tips, and you’ll receiver
higher ratings. So if you work for Uber Eats, DoorDash, Postmates,
GrubHub, Bite Squad, Amazon Flex, or any app like those, or app I haven’t heard of yet,
or if you’re a driver for a standalone pizzeria or a Chinese food place or something like
that; this video is for you. Now we all know that delivery driving is an
inherently easy job. Literally any schmuck with a pulse can do
these types of jobs. I mean, all you’re doing is taking food
from a restaurant and bringing it to a person’s house or apartment or occasionally a business. And customers know they this, so most of them
don’t have super high expectations of their drivers. They just want their stuff. As long as you get the food to them in a reasonable
amount of time and it’s not cold and it’s not damaged, they’ll probably be satisfied. That being said, it’s quite easy to impress
customers because their expectations are rather low. If you use the text messages I’m about to
show you on every delivery, it’s going to make you stand out from the pack. These messages will convey a sense of personal
service to the customer. It’ll pay off in the form of bigger tips
and higher ratings; and just better/more comfortable interactions in general. Alright enough rambling, let me show you the
messages I keep on my phone in the notepad app. So the first message you want to send to the
customer is right after you pick up the food from the restaurant and you’re on the way
to deliver it to them. Most, if not all food delivery apps will notify
the customer that the driver is en route, but it’s just a default thing; there’s
no personalization to it. That’s why I send this message. And we’ll go over this line by line. Hi 🙋 this is Chad, your food delivery driver
Now notice it’s kind of vague and says “food delivery” instead of something specific
like DoorDash or Uber Eats or whatever. That way you can use the same note for multiple
platforms. If you only drive for one company or one restaurant,
then you could change it to be more specific. I am leaving the merchant now
Again, “merchant” is vague because this covers “restaurant” or “store” or
“taco stand” or sub shop” or whatever. Wherever you’re coming from. You can follow my location on the app. 🚙
Side note: a lot of drivers don’t know this, but your location is being shared with customers
on almost all of these smart phone delivery apps. So if you try to make a pit stop on the way
or if you get lost, the customer is gonna see this and they might call you out on it. Or it might just affect your tip or rating. So play it safe and just assume you’re being
watched at all times. If you really do need to take a break or stop
somewhere first to get gas or you got a flat tire or whatever it is, just let the customer
know this and they’ll probably understand. I have insulated bags that will help keep
your cold items cold ❄ and your hot items hot.🔥 Side note again: if you’re not using insulated
bags, you’re a fool. I know some companies like Doordash actually
give you a hotbag and some of them make you buy one. You don’t have to buy super expensive catering
bags, but you should use something. Hell, you can get insulated bags at Walmart
and most supermarkets for just a few bucks or even at the dollar store. And make sure you keep the food in the bag
until the customer opens the door that way they see the bag and it’ll show them that
you’re really trying to keep their food warm. I’ve actually had a lot of customers tell
me I’m the first driver they’ve seen use a hotbag and they’ve gotten cold food before. When that happens, it usually results in a
bigger tip and a higher rating. Anyway, back to the note: If you could describe your house, it will
help me find you quicker and easier. 🏡 If you’re in an apartment, please let
me know how to find your building. 🏢
These two sentences will make this job a lot easier. Even though we all have GPS on our phone,
they’re not always 100% accurate. If you send this to the customer and they
write back and say “It’s a yellow house with a black car in the driveway”, that
makes it so much easier than trying to find numbers on the house or the mailbox – especially
at night. And apartment complexes are even worse. Here in central Florida there are apartment
complexes everywhere and a lot of times the entire complex shares the same street address
and they’re laid out like a freaking maze. If the customer writes you back and tells
you something like “it’s the second building on the left,” or “when you come in, turn
left, then right, then left” or whatever it is. It’ll make it so much easier to find them. If there’s a gate, please send me the code
or call box # 🚧 Again, there are gated apartment complexes
and gated subdivisions everywhere around here. Most customers don’t put their gate code
in the delivery notes, so when they see this message it reminds them to provide you with
that information. If they tell you to tailgate someone in, well,
that’s the subject for another sermon, which I already made a video about. I will be in a white Honda Fit. See you soon! 😁👍
Some of the apps tell the customer what kind of car you’re in, but I doubt most people
pay attention to that. If you tell them what kind of car you’re
in, then they’re much more likely to come outside to you when they recognize the car. Or at least it lets them know the delivery
driver is here and not some stranger pulling into their driveway. NOTE: Usually, I only serve one customer at
a time, but the app sometimes piggybacks multiple deliveries on one route. If you see my car go somewhere other than
your location, this is why.📍 It’s pretty rare that you’ll pick up two or more orders
from the same restaurant at the same time on the same app, but it can happen. And has happened to me a few times. If you’re going straight from the restaurant
to the customer you can probably leave this out. But if you’re running multiple delivery
apps at the same time it will really come in handy. What happens to me a lot is I’ll get an
order for the same fast food restaurant for DoorDash and Uber Eats at more or less the
same time. The problem is you don’t know where the
customer is on Uber Eats until you swipe to start delivery, so they might be 180 degrees
in the opposite direction of the doordash customer. So this last paragraph helps prevent the customers
from freaking out if they follow your location on their phone and see you going in the opposite
direction from them. I wish I had been using this message last
summer when I first started doing delivery driving. I made a video about a Postmates customer
who flipped out because I picked up his order and then did a doordash delivery going in
the opposite direction of where he was. If I had sent him this note, maybe he would’ve
understood what I was doing and he wouldn’t have flipped out or maybe not as much. Okay, so that’s the first note. Here’s the second note you should send after
you’ve completed the handoff and you’re back in your car. Don’t swipe “delivery complete” until
you send this note: It was a pleasure working with you today. If you enjoyed my service, please rate me
5 stars ⭐⭐⭐⭐⭐️ If you have the customer’s name, I would
actually put their name after the word “today”. That way it’s at least a little personalized
and the customer will feel like you’re talking to them specifically and not just sending
out a default message. Also on the first message after it says “hi”
you can put their name in there, too. Also, I like to say “working with you”
rather than “working for you” because it implies there’s some kind of teamwork
going on rather than you just being subservient. If your app doesn’t use a 5 star system,
like for example Uber Eats is just thumbs up or thumbs down, the customer will know
what you mean. Or if you only work for one delivery platform
and they have a different rating system, just re-write it so that it lines up with however
your rating system works. And of course, thank you for tipping! 👍 Every extra dollar and cent is truly
appreciated. 💰💵😊 Always, always, always thank
customers for tipping. If you don’t say anything, you’ll make
them think you’re an ingrate and it’ll rub them the wrong way. In fact, even if everything goes smoothly;
if you don’t thank customers for tipping, they might rate you poorly, or they might
even retract their tip altogether. No matter how chintzy or lucrative their tip
is, customers like gracious delivery drivers. People just like to be thanked in general,
I think. Now I know what you’re thinking: “What
if they didn’t tip and I just thanked them for something they didn’t do?” Well, I think it’s a matter of no harm no
foul. If they didn’t tip or they weren’t planning
on tipping, you didn’t lose anything by telling them that. I suppose some people could interpret that
as a presumption of a tip (which actually is s valid thing in American service culture,
I’d say. But again that’s the subject for another
sermon). Maybe that could rub some people the wrong
way, but those are probably the kind of people who are either stingy tippers or don’t even
tip at all. So again, you really have nothing to lose
by sending them that. So yeah those are the two messages that will
make delivery driving just a little easier and make you more money. I know they have for me. Not that I’m getting $100 tips from every
single order, but I’ve just noticed that I’m making more than I was before I started
using these messages. Over time, it’s really added up. Oh, you probably noticed that these messages
are sprinkled with emojies. I know it might seem corny or silly to some
people, but using the right emoji in the right place makes the message easier and more fun
to read. Most customers think the emojies are cute,
and again, because none of the other drivers are sending these messages (or at least not
like these ones), it’ll make you stand out. And again, this’ll lead to bigger tips and
higher ratings. Let me know in the comment section if these
messages work out for you, or any suggestions you have to change them. I actually do tweak them by a word or two
once in a week or so, so they’re not set in stone. And of course, feel free to change them to
whatever works best for you. While you’re here, check out some of my
other videos on the gig economy life. And as always – thanks for watching, I really
do appreciate it, and I’ll see you in the next video. Bye.